Reference

Terms and Conditions at h5n1

These Terms and Conditions govern every interaction you have with h5n1 — from opening your account to placing a wager and withdrawing your winnings.

Account eligibility where local law permitsUPI, Paytm, PhonePe deposit rulesWithdrawal verification processDispute and contact proceduresGoverning law and jurisdiction

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What These Terms Cover and Who They Apply To

h5n1 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

h5n1 operates this platform and makes it available to you where access is permitted under local law. These Terms apply to all account activity including deposits via UPI, Paytm, and PhonePe, gameplay across our lobby, and any withdrawals you request. We reserve the right to update

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these Terms at any time; when we do, we will post the revised version on this page and, where practical, notify you through your registered contact details. Continued use of your account after a revision takes effect means you accept the updated Terms. If any clause
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is found unenforceable in your jurisdiction, the remaining clauses continue in full force. Your account is personal and non-transferable — sharing login credentials or operating multiple accounts breaches these Terms and may result in account suspension.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REACH OUR COMPLIANCE TEAM

Contact Us About These Terms

Live Chat Our support agents are available around the clock through the live chat widget inside your account. Raise a Terms-related query and we aim to respond within minutes, any day of the week.

Email Support For formal queries about these Terms — including requests to access, correct, or delete your account data — write to our compliance address. We acknowledge all emails within one business day and resolve most within five.

Help Centre Our Help Centre contains a dedicated section on account rules, Terms updates, and how each clause affects your UPI, Paytm, and PhonePe transactions. Search by topic or browse the policy articles directly.

HOW WE HANDLE YOUR ACCOUNT

Data Handling, Security, and Your Rights Under These Terms

We take the obligations set out in these Terms seriously on both sides — ours and yours.

Data We Collect

We collect the details you provide at registration — name, contact information, and payment method identifiers such as your linked UPI handle or Paytm number — and we use them solely to operate your account and comply with legal obligations.

Cookie Usage

Our platform uses cookies to keep your session active, remember your lobby preferences, and measure how pages perform. You can adjust cookie settings through your browser at any time; some features may behave differently if certain cookies are disabled.

Account Security

Your account password is stored in encrypted form and never visible to our staff. We recommend enabling two-factor authentication where available and never sharing your login details. Unauthorised access attempts must be reported to us immediately.

Data Retention

We retain account records, transaction logs, and correspondence for as long as your account is active and for a legally required period after closure. Retention periods vary by data category and the applicable law in the jurisdiction where you access our platform.

Your Right to Correct Data

If any personal detail we hold is inaccurate, you can request a correction by contacting our support team via live chat or email. We will action verified correction requests within five business days and confirm the change in writing.

Account Closure Requests

You may close your account at any time by submitting a written request through live chat or email. Any pending withdrawals must be settled first; once closure is confirmed, your login access is revoked and your data enters the retention period described above.

Your Questions About These Terms, Answered

The questions below cover what we hear most from account holders about their rights, the scope of these Terms, and how specific situations are handled. If your question is not listed here, reach our compliance team through live chat or email.

These Terms take effect the moment you complete account registration on h5n1. By submitting your registration details you confirm you have read the Terms and agree to be bound by them for all subsequent activity on your account.

Yes. When we revise these Terms we update the version date at the top of this page. Where practical we also send a notification to your registered email address or display an in-account alert so you are aware before the new Terms take effect.

Access depends on the laws applicable in your state or region at the time you use the platform. You are responsible for confirming that your use of h5n1 is permitted under local law where you are located.

All deposits and withdrawals processed via UPI, Paytm, or PhonePe are governed by these Terms. Transaction limits, verification requirements, and processing times described in our payment section form part of the same agreement you accept at registration.

A breach — such as creating multiple accounts or providing false identity documents — may lead to account suspension, cancellation of pending transactions, and forfeiture of any balances that were accrued in violation of these Terms. We will notify you of any action taken.

Send a written data-access request to our support team via email. We will verify your identity, compile the data we hold on your account, and deliver it to your registered email address within the timeframe required by applicable law, typically within 30 days.

These Terms are interpreted under the laws applicable to our operating entity. Disputes that cannot be resolved through our internal complaints process will be referred to the competent courts in the jurisdiction specified in the full Terms document available on this page.

Terms and Conditions at h5n1

Contact Us About These Terms

Data Handling, Security, and Your Rights Under These Terms

Data We Collect

Cookie Usage

Account Security

Data Retention

Your Right to Correct Data

Account Closure Requests

Your Questions About These Terms, Answered

01 When do these Terms take effect for my account?

02 Will I be notified if the Terms change?

03 Can I access my account from any state in India?

04 How do the Terms apply to UPI and Paytm transactions?

05 What happens if I breach these Terms?

06 How do I request a copy of my personal data?

07 Which law governs these Terms and where are disputes resolved?

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